Crisis Action Plan: What to Do When an Athlete Is in Acute Distress
A crisis rarely announces itself on a convenient timeline. It can surface at 2 a.m. in a dorm room, during halftime, or in the silence after a career-ending injury diagnosis. Knowing what to do before the moment arrives is what separates a helpful response from a panicked one. Every athlete, teammate, coach, and staff member should be familiar with a concrete protocol and have the right numbers saved in their phone today, not tomorrow.
Three Numbers Every Athlete Should Save Right Now
Before reading another word, open your phone's contacts and add these:
- 988 Suicide & Crisis Lifeline: Call or text 988 for 24/7 support from trained counselors.
- Crisis Text Line: Text HOME to 741741 to connect with a crisis counselor via text message.
- Your campus counseling center's after-hours line: This number varies by school, so look it up on your institution's counseling services webpage and save it alongside the other two.
Having these numbers pre-loaded removes a critical barrier during high-stress moments when searching for help feels impossible.
If You Are the Athlete in Crisis
When the distress is yours, even small actions matter. First, do not isolate yourself. Go to a public space or stay on the phone with someone you trust. Second, call or text one of the numbers above. You do not need to have the "right" words prepared; trained counselors will guide the conversation. Third, tell at least one person in your support circle, whether that is a roommate, athletic trainer, or family member, that you are struggling. Asking for help is not a sign of weakness; it is the same instinct that makes you coachable on the field.
If You Are a Worried Teammate
Noticing changes in a teammate's behavior, such as withdrawal, reckless decisions, talk of hopelessness, or giving away personal belongings, is reason enough to act. Follow this sequence:
1. Stay with the person. Do not leave them alone.
2. If you can safely do so, remove immediate means of harm (medications, weapons, sharp objects).
3. Call 988 or campus police. Let a professional take the lead.
4. Contact the athletic trainer or team physician, who serves as the institutional bridge between the athlete and broader support services.
5. Follow up within 24 hours. A quick check-in, even a short text, signals that you genuinely care.
Here is the part many teammates struggle with: breaking someone's confidence feels like a betrayal. It is not. If a friend discloses something that suggests they may hurt themselves, you are allowed, and ethically compelled, to loop in a professional. It is better to have a friend who is angry at you than a friend who is not here.
If You Are a Coach or Staff Member
Coaches carry additional institutional obligations. Under NCAA guidelines, athletic departments are expected to maintain a written crisis action plan that outlines roles, emergency contacts, communication chains, and follow-up procedures. If you do not know where your department's plan is stored or what it says, that gap needs to close before the next practice, not after the next emergency.
When a coach or staff member becomes aware of an athlete in acute distress, the protocol mirrors the teammate steps above but adds two layers:
- Documentation: Record what you observed and the steps you took. This protects the athlete's continuity of care and fulfills institutional liability requirements.
- Handoff to licensed professionals: Your role is to stabilize the situation and connect the athlete to qualified mental health providers, not to serve as the therapist yourself.
Preparation Is the Real Playbook
A crisis action plan only works if people have actually read it. Athletic departments should review the plan with incoming athletes during orientation, revisit it at least once per season, and make it accessible in a shared digital location that every staff member and athlete can find. Think of it the same way you think about a fire drill: the goal is to make the correct response automatic so that fear and confusion do not dictate the outcome.
If you are pursuing a sports psychologist career transition, understanding these protocols is foundational. You may one day be the professional on the other end of that phone call or the consultant who helps a university draft a better plan. Familiarizing yourself with crisis response now, through coursework, practicum settings, and hands-on training, prepares you to serve athletes when the stakes are highest.